Adult Counselor/Advocate

DESCRIPTION: To provide individual and group counseling and advocacy services to survivors of domestic violence, including answering the hotline, working with victims to identify safety issues and developing safety plans, assisting with the Protection from Abuse process, and filing compensation claims. Situations are defined as domestic violence under the Protection from Abuse Act (23 PA.C.S Section 6101 et seq.). Provision of these services will model a framework with emphasis on empowerment.

CLASSFICATION: Non-exempt, full time

REPORTS TO: Direct Services Supervisor

HOURS: 35 hours per week, Mon – Fri, may include weekends and evenings. The need to work 40 hours in any given week may be necessary as workload dictates. Hours up to 40 will be compensated as straight-time pay. Provide on – call back up service in staff rotation.


  • College degree (Social Work preferred) and/or experience in social work or human services, legal issues or law enforcement, as well as knowledge of domestic violence.
  • Valid PA driver’s license, use of personal vehicle, and proof of insurance.
  • Availability to be on call and travel.
  • Ability to deal effectively with crisis situations, communicate clearly both orally and in writing, exercise professional judgment, make independent decisions and maintain client confidentiality.
  • Successfully complete 3 month probationary period.
  • No record of child abuse or criminal history.


  • Completion of 40 hour domestic violence training within 3 months of employment.
  • Firm commitment to the agency’s philosophies and goals.
  • Satisfactory or higher performance evaluation on all activities.


1. Direct Services

a). Adhere to confidentiality standards set forth in DVSCP Policies and Procedures.

b). Provide individual, supportive, crisis counseling and advocacy services to victims of domestic violence, both residents of shelter and those seeking counseling. Empowerment counseling includes working with victims to identify safety issues and develop safety plans, assisting with filing compensation claims, emergency financial assistance.

c).Assist clients in obtaining Protection From Abuse orders.

d). Provide accompaniment to legal appointments, criminal and/or civil hearings or appearances and other related appointments.

e). Develop individualized service/goal plans with each client.

f). Identify and provide appropriate referrals.

g). Advocate for clients with other systems personnel as requested by client.

h). Make follow up contacts with all clients as assigned.

i). May co-facilitate support groups.

j). Answer hotline.

k). Provide on call back up service in staff rotation.

2. Systems Advocacy

a). Provide advocacy for clients in dealing with family members, social services, landlords and others as prescribed by service/goal plans.

b). Identify areas in need of systems advocacy and plan strategy for change with the Direct Services Supervisor and the Executive Director.

c). Advocate on behalf of clients with agencies to ensure that all available services are accessed.

d). Refer clients to appropriate agencies.

3. Record Keeping

a). Maintain complete, accurate and confidential client records on an on-going basis.

b). Assure that client records clearly indicate all services provided.

c). Submit adequate and accurate statistical data, including ETO client data each month for PCADV reporting purposes, plus any appropriate statistical information required for other grantees.

4. Outreach

a). Participate in community education presentations as needed.

b). Participate in school prevention presentations as needed.

c). Participate in agency fund raising/activities as needed.

d). Participate in agency functions/activities as needed.

5. Self Development

a). Participate in appropriate workshops, conferences, seminars and committee meetings with approval and/or direction of the Direct Services Supervisor.

b). Keep up to date with changes in policies and direction of the agency.

c). Maintain ethical communication and behavior in all interactions, following the empowerment philosophy.

d). Maintain knowledge of all Commonwealth laws in regard to domestic violence, Protection from Abuse, stalking and harassment.

e). Follow the empowerment philosophy

6. Additional Duties

Undertake projects and responsibilities as assigned by the Direct Services Supervisor or the Executive Director.

Empowerment philosophy as defined by DVSCP, embraces the following:

  • All relationships are reciprocal and between equals
  • All communication is direct, with no hidden agenda
  • Individual differences and belief systems have equal value and contribute to the whole
  • All decisions are made with input by those most involved with the activity
  • Experience and knowledge are openly shared to promote individual growth
  • Individual growth is nurtured by and enhances the whole

Pay: $40,000.00 – $41,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • On call

COVID-19 considerations:
All employees must be fully vaccinated.

EOE. Send cover letter and resume by email to or by mail to:

P.O. Box 1039
Carlisle, PA 17013
Fax: 717-258-1677

Part-Time Resident Advocate

Description: Provide weeknight, weekends, and holiday coverage of the agency’s emergency shelter, including supervision of the shelter residents, answering the hotline and coordinating with back-up staff to ensure the safety and security of the shelter and its residents. This position will involve direct services, record keeping, facility maintenance, and a 40-hour paid domestic violence training.

Position requires clearances. Pays $15/hour.

EOE. Send cover letter and resume by email to or by mail to:

P.O. Box 1039
Carlisle, PA 17013
Fax: 717-258-1677